The increasingly advanced information technology yields a variety of devices that facilitate various industrial sectors. Even so, new problems that require expertise and experience arise along with technological advances.
Managed Services are an alternative solution to accommodate IT infrastructure and operations to ease your company’s IT team workload. Your business technology needs will be handled efficiently by Managed Services service providers.
ACS Group offers ACS Managed Services, where we are ready to handle various devices ranging from AIDC operations, wired/wireless network systems, access control systems, and cyber security to secure your company’s IT systems/infrastructure.
ACS Managed Services Customer Business oriented where the continuity of your business is our top priority. What are the advantages of our Managed Services? Check out our services in detail.
SLA-Based Managed Services
Maintaining the continuity of your business operations is the primary goal of our ACS Managed Services. We are committed to showing our integrity by establishing an SLA (Service Level Agreement) as the basis of our services to ensure your satisfaction.
SLA or Service Level Agreement is a formal agreement between service providers and customers regarding service commitments received and provided, with several performance measures.
ACS Managed Services offers standard SLAs (response time and resolution time) and customized SLAs according to your needs. In this agreement, you are expected to include factors that impede the smooth running of the company’s business processes so that we can anticipate and overcome them.
ACS Managed Services Device Range
- AIDC devices from Zebra, Point Mobile, and SEUIC.
- Wireless Network System Devices from Aruba.
- Network Security System from Fortinet.
- Access Control System from Bosch.
ACS Managed Services also provides accessories, consumables, and spare parts to ensure the smooth operation of your business.
ACS Managed Services Scope
Proactive Monitoring
We will constantly monitor your system for alerts and warnings before problems occur. We will make a warning report and its impact then our technicians will provide recommendations for preventive steps or problem-solving.
Problem Handling
If your system has a problem, we are ready to handle it. Report your complaint then we will check and analyse the best alternative treatment.
System repair will be done based on the ticket we provide. This ticket will make it easier for you to receive accurate repair information.
Preventive Maintenance
Our technicians will perform routine maintenance for your hardware device. This is a preventive measure that minimizes unexpected breakdowns and ensures that the system continues to function accordingly.
Patch Management
Patches and version updates of the main and supporting software will constantly be monitored by our technicians. You will receive pre-patch reports and installation recommendations from us. Then we will help you update system patches and updates that you approved.
Service Centers
Our facilities are equipped with a service center to repair various types of AIDC devices. We can also replace and install device spare parts to speed up the repair of your device back to normal.
Backup Units
We provide various backup units to replace the task of a damaged device. This way, operational downtime can be measured and does not exceed the maximum limit set by you.
Pickup and Delivery
Your convenience is our top priority; hence we offer pickup and delivery service directly to your place. We can pick up a damaged device straight from the location of your choice while handing over a replacement device (backup).
Reports and Recommendations
We will report all changes and developments to your system on a monthly or quarterly basis. The performance and placement of your IT equipment/infrastructure, including the backup unit, will also be reported.
We will also include our recommendations to upgrade and develop your IT infrastructure. SLA achievements that have been mutually agreed upon will also be included in the report.
Infrastructure support from ACS Managed Services
Professional and Certified Team
Our team consists of experienced professionals who are directly involved in numerous IT implementation projects. Our technicians’ expertise is proven by official certification from the principals.
Our team has various IT technology specializations with several qualification levels, namely tier 1, tier 2, tier 3, and consultants. We will send our team according to their qualifications and your problem difficulty.
ACS Group implements an Escalation Management System which is a process for handling incidents and management issues within a system and ensuring problems are handled by the correct personnel. Our qualified experts will thoroughly resolve your problem.
Principal Service Centers
If the damage to your device is too complicated for us to fix, then we will leave it to the principal of that device. The principal will repair your device with their tool and guarantees the recovery of your device as before.
Call Centers
Our call center utilizes a hotline number as a single point of contact for your convenience. There is a call support time option that you can choose, namely, 8×5 or 24×7, even on national holidays.
Our call center is also supported by the AMANS (ACS Managed Services) application which was specifically developed by the ACS Group to make your access easier.
ACS Managed Services Payments
Your convenience and comfort are our priority, that’s why we offer payment options for the procurement of IT equipment in full and in instalments.
ACS Managed Services Customer Business oriented where the continuity of your business is the top priority. Based on SLA, our Managed Services include Proactive Monitoring, Problem Handling, Preventive Maintenance, Patch Management, Service Center, Backup Unit, Pick Up and Delivery, and Report and Recommendation.
ACS Managed Services also has a team of certified professionals, service centers, principal service centers, and call centers to improve our services for you. Are you interested in ACS Managed Services? Call us for more information at +62 811 1944 534.
